Frequently Asked Questions (FAQ)
1. What is Muslims Bazar?
Muslims Bazar is an online marketplace offering a wide range of products tailored to the needs of the Muslim community. We provide everything from clothing and accessories to Islamic literature, halal food products, and more.
2. What payment methods do you accept?
We accept the following payment methods:
- bKash
- Nagad
- Rocket
- Upay
3. Which shipping partners do you use?
We partner with Steadfast, all couriers in Bangladesh, and the Bangladesh Post Office to ensure your products reach you safely and on time.
4. How long does it take to receive my order?
Delivery times vary depending on your location and the shipping method chosen. Typically, it takes between 3 to 7 business days for orders to arrive.
5. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email or SMS, which you can use to track your order on the shipping partner’s website.
6. What is your return policy?
If you are not satisfied with your purchase, you can return it within 7 days of receiving the product. The item must be unused and in its original packaging. Please contact our customer service for assistance with returns.
7. Do you offer international shipping?
Currently, we are focused on serving customers within Bangladesh. However, we plan to offer international shipping in the near future.
8. How can I contact customer support?
You can reach our customer support team through the following methods:
- Email: muslimsbazar@gmail.com
- Phone: +88001705-013320
- Live Chat: Available on our website during business hours
9. Can I cancel or modify my order?
Orders can be canceled or modified before they are shipped. Once shipped, changes cannot be made. Please contact customer support as soon as possible if you need to make any adjustments.
10. Do you offer discounts or promotions?
Yes, we regularly offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.
11. Is shopping on Muslims Bazar secure?
Yes, we prioritize the security of our customers. Our website uses industry-standard encryption and security protocols to protect your personal and payment information.
12. What products do you specialize in?
Muslims Bazar specializes in a wide range of products that cater to the needs of the Muslim community, including Islamic clothing, halal food, religious literature, prayer mats, and other essentials for daily Islamic life.
13. How can I create an account on Muslims Bazar?
Creating an account is easy! Simply click on the “Sign Up” button at the top right corner of our homepage, fill in your details, and follow the instructions. Once registered, you can start shopping right away.
14. Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your orders, save your shipping information, and enjoy a faster checkout process.
15. How do I apply a discount code to my order?
During the checkout process, you will see an option to enter your discount code. Simply type in the code and click “Apply” to see the discount reflected in your total.
16. What if I receive a damaged or incorrect item?
We apologize if this happens. Please contact our customer service team immediately with your order details and photos of the damaged or incorrect item. We will arrange a replacement or refund as per your preference.
17. Are all products on Muslims Bazar halal-certified?
We take great care in sourcing products, especially food items, to ensure they meet halal standards. Halal certification details are provided in the product descriptions when applicable.
18. How do I know if a product is in stock?
Product availability is displayed on the product page. If an item is out of stock, you will have the option to receive a notification when it becomes available again.
19. Can I change my delivery address after placing an order?
If your order hasn’t been shipped yet, you can update your delivery address by contacting our customer service team. Once shipped, the delivery address cannot be changed.
20. What should I do if I forget my password?
If you forget your password, click on the “Forgot Password” link on the login page. You will be prompted to enter your email address, and we’ll send you instructions on how to reset your password.
21. Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased on our website. They make a great gift for friends and family and can be redeemed on any purchase at Muslims Bazar.
22. Can I sell my products on Muslims Bazar?
We welcome vendors who align with our values and product offerings. If you’re interested in selling on Muslims Bazar, please visit our “Sell with Us” page for more information on how to get started.
23. How do I stay updated with new products and offers?
You can subscribe to our newsletter or follow us on social media to receive the latest updates on new arrivals, special offers, and promotions.
24. Is there a minimum order value for free shipping?
Yes, we offer free shipping on orders above a certain value. The minimum order value for free shipping will be displayed during checkout or on our shipping policy page.
25. What are your customer service hours?
Our customer service team is available from 12 Hours to assist you with any inquiries. You can reach us via phone, email, or live chat during these hours.
26. How do I leave a review for a product?
After receiving your order, you can leave a review by logging into your account, going to your order history, and selecting the product you want to review. Your feedback helps us and other customers.
27. What happens if I’m not available to receive my delivery?
If you’re not available at the time of delivery, our courier partner will typically attempt to deliver your package again. If delivery fails after several attempts, the package may be returned to us, and we will contact you to arrange a re-delivery or refund.
28. Can I schedule a specific delivery time?
While we strive to offer flexible delivery options, specific delivery times cannot be guaranteed. However, you can provide special instructions during checkout, and we’ll do our best to accommodate them.
29. Are there any hidden charges in my order?
No, all charges, including product price, taxes, and shipping fees (if applicable), will be clearly displayed during the checkout process. There are no hidden charges.
30. How do I subscribe or unsubscribe to your newsletter?
To subscribe, simply enter your email address in the subscription box at the bottom of our homepage. To unsubscribe, click the “Unsubscribe” link at the bottom of any newsletter email you receive.
31. Do you offer any special services during Ramadan or other Islamic holidays?
Yes, during Ramadan and other Islamic holidays, we often offer special discounts, promotions, and exclusive products. Keep an eye on our website and social media for updates during these times.
32. What is your privacy policy?
We value your privacy and are committed to protecting your personal information. You can read our full privacy policy here to understand how we collect, use, and protect your data.
33. How do I redeem my gift card?
To redeem a gift card, enter the gift card code during checkout in the designated field. The balance will be applied to your order total.
34. What should I do if my payment is declined?
If your payment is declined, double-check your payment details and ensure there are sufficient funds in your account. If the issue persists, try using a different payment method or contact your bank for assistance.
35. How can I update my account information?
You can update your personal information, including your address and contact details, by logging into your account and going to the “Account Settings” section.
36. What should I do if I encounter a technical issue on the website?
If you experience any technical issues, try refreshing the page or clearing your browser’s cache. If the problem continues, please contact our customer support with details about the issue.
37. Are there any membership or loyalty programs available?
Yes, we offer a loyalty program where you can earn points on every purchase. These points can be redeemed for discounts on future orders. More details about the program can be found on our website.
38. Can I request a custom product or bulk order?
Yes, we accommodate custom product requests and bulk orders. Please contact us directly with your requirements, and we’ll work with you to fulfill your needs.
39. How do I return a gift that was purchased for me?
If you received a gift from Muslims Bazar and wish to return it, please contact our customer service team with the order details. We’ll guide you through the return process.
40. How does Muslims Bazar ensure product quality?
We carefully vet our suppliers and conduct quality checks on all products before listing them on our website. Your satisfaction is our priority, and we aim to provide only high-quality products.
41. What if the item I want is out of stock?
If an item is out of stock, you can sign up to be notified when it becomes available again. Alternatively, similar products may be suggested on the product page.
42. Does Muslims Bazar offer price matching?
At this time, we do not offer price matching. However, we strive to offer competitive prices and regular promotions to provide you with the best value.
43. How do I know if an item is eligible for a return?
Return eligibility is outlined in our return policy. Items must be in their original condition, unused, and in their original packaging. Some products, such as perishable goods, may not be eligible for returns.
44. Do you offer any services for businesses or institutions?
Yes, Muslims Bazar offers corporate and institutional sales for bulk purchases. Please contact our business sales team for more information.
45. Can I purchase items as a wholesale buyer?
Yes, we offer wholesale pricing for certain products. If you’re interested in purchasing in bulk, please reach out to our wholesale team for pricing and terms.