Delivery and Return Policy

Date: 23/08/2024

Thank you for shopping at Muslims Bazar! We strive to provide you with the best service possible. Please read our Delivery and Return Policy carefully to understand our practices regarding the shipping and return of products.

1. Delivery Policy

Shipping Partners: Muslims Bazar partners with reliable shipping services, including Steadfast, all couriers of BD, and the Bangladesh Post Office, to ensure your products are delivered securely and promptly.

Delivery Time:

  • Standard Delivery: Orders are typically processed within 1-2 business days. Delivery within Bangladesh generally takes 3-7 business days, depending on your location.
  • Express Delivery: If you opt for express delivery, your order will be prioritized and delivered within 1-3 business days.

Shipping Charges:

  • Within Dhaka: [Specify Rate] per order.
  • Outside Dhaka: [Specify Rate] per order.
  • Shipping charges are calculated at checkout and will vary based on the delivery location and shipping method selected.

Order Tracking: Once your order is shipped, you will receive a tracking number via email or SMS. You can track your order using this number through our shipping partner’s website or through our platform.

International Shipping: Currently, we only ship within Bangladesh. We do not offer international shipping at this time.

2. Return and Exchange Policy

Eligibility for Returns:

  • You may return most new, unopened items within 7 days of delivery for a full refund.
  • Items must be unused, in their original packaging, and in the same condition as received.
  • Certain items, such as perishable goods, intimate or sanitary products, or items on clearance, may not be eligible for return. Please check the product details before making a purchase.

How to Initiate a Return:

  1. Contact our customer service team at muslimsbazar@gmail.com or call us at +880 1705-013320 within 7 days of receiving your order.
  2. Provide your order number, the item you wish to return, and the reason for the return.
  3. Our team will guide you through the return process, including shipping instructions.

Return Shipping Costs:

  • If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.
  • If the return is for any other reason, you will be responsible for the return shipping costs.

Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7 business days and automatically applied to your original payment method.
  • Please note that it may take some time for the refund to reflect in your account, depending on your payment provider.

Exchanges:

  • If you need to exchange an item for a different size, color, or model, please follow the same process as for returns. Exchanges are subject to product availability.

Non-Returnable Items:

  • Certain items are non-returnable, including gift cards, downloadable software products, and some health and personal care items. Please refer to the product details for specific information.

Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund as quickly as possible.

Cancellation Policy:

  • You may cancel your order before it has been shipped. Once an order has been shipped, it cannot be canceled and must be returned following the process outlined above.

3. Contact Us

If you have any questions or concerns about our Delivery and Return Policy, please contact us at:

Thank you for shopping with Muslims Bazar!